گەڕاندنەوەی پارە و هەڵوەشاندنەوە

HAGBA – Refund & Cancellation Policy

Effective Date: November 3, 2026

1. Introduction

Welcome to HAGBA, an electronic school management platform designed to simplify educational administration, improve communication, and enhance the digital learning experience.

At HAGBA, we are committed to providing reliable, transparent, and high-quality services to educational institutions.

This Refund & Cancellation Policy explains the conditions under which schools and other authorized customers may cancel subscriptions, request refunds, and manage payments for HAGBA services.

By purchasing or subscribing to HAGBA, you agree to this policy, subject to applicable laws and any separately agreed written service terms.

2. Subscription Plans

HAGBA may offer various subscription plans based on the requirements of educational institutions.

Subscription plans may differ in:

  • Billing period

  • Number of supported students

  • Available modules and features

  • Administrative capabilities

  • Technical support services

  • Storage and service limits

  • Additional optional services

All applicable subscription prices, billing periods, and included services will be communicated before purchase.

3. Subscription Cancellation

Schools may request cancellation of their HAGBA subscription by contacting HAGBA Support or using an available subscription management feature.

Unless otherwise stated in the applicable service agreement:

  • Cancellation stops future automatic renewals.

  • Cancellation does not automatically reverse previously completed payments.

  • The subscription remains accessible until the end of the current paid billing period.

  • Cancellation requests should be submitted before the next renewal date to avoid a new subscription charge.

  • After the subscription expires, access to paid features may be restricted.

Cancellation of a subscription does not automatically delete school information or educational records.

4. Refund Eligibility

Refund requests will be reviewed according to the applicable subscription agreement, the circumstances of the request, and relevant consumer protection or contractual laws.

Refunds may be available in circumstances including:

Duplicate Payments

If a school is charged more than once for the same subscription or transaction, the duplicate amount may be refunded after verification.

Incorrect Billing

If an incorrect amount is charged due to a verified billing error, HAGBA will investigate and arrange an appropriate correction or refund.

Failure to Provide Purchased Services

If HAGBA is unable to provide a purchased service and cannot resolve the issue within a reasonable period, the affected school may be eligible for an appropriate refund.

Technical Problems

If a verified technical issue substantially prevents a school from accessing a purchased service and HAGBA cannot reasonably resolve the issue, a full or partial refund may be considered.

5. Non-Refundable Payments

Subject to applicable law and any written agreement, refunds may not be available in the following circumstances:

  • A school changes its mind after the service has been activated.

  • A subscription is canceled after the relevant paid service period has started.

  • The school does not use available services.

  • The school fails to configure or operate the platform correctly despite reasonable support.

  • Access is restricted due to serious violations of the service agreement.

  • The requested refund concerns a service that has already been fully delivered.

These restrictions do not override any legally required refund rights or HAGBA's obligations when it fails to provide contracted services.

6. Refund Request Procedure

To request a refund, contact HAGBA Support at:

[email protected]

Please include:

  • School name

  • Registered account email

  • Subscription plan

  • Payment date

  • Transaction reference, if available

  • Reason for the refund request

  • Relevant supporting information

For security reasons, do not include passwords or complete payment card details.

HAGBA will review the request and may contact the school for additional verification.

7. Refund Processing

Approved refunds will generally be returned through the original payment method when supported by the payment provider.

Processing times may vary depending on the bank, payment provider, and transaction method.

Where refunding through the original payment method is not possible, HAGBA may arrange an appropriate alternative in accordance with applicable law.

Any payment processing deductions will be handled according to applicable agreements and legal requirements.

8. Automatic Subscription Renewal

Where automatic renewal is offered, the renewal conditions and applicable charges will be disclosed before the school authorizes recurring billing.

Schools may cancel future renewal according to the subscription management options and applicable agreement.

A failed renewal payment may result in a temporary suspension or restriction of paid services, subject to any applicable notice or grace period.

9. School Data Following Cancellation

Following cancellation or subscription expiration:

  • Access to certain paid modules may become unavailable.

  • Schools remain responsible for downloading or exporting records they are entitled to retrieve.

  • HAGBA will handle retained school information according to applicable agreements, data retention requirements, and its Privacy Policy.

  • Records will not necessarily be deleted immediately upon cancellation.

Any applicable data export period, retention schedule, and deletion arrangements should be specified in the school's service agreement.

10. Subscription Upgrades and Downgrades

Schools may request changes to their subscription plans, subject to availability.

Any additional charges, credits, prorated adjustments, or changes to the billing cycle will be disclosed before the change is confirmed.

11. Third-Party Payment Providers

Payments may be processed through authorized external payment services.

Additional processing conditions may apply depending on the selected payment provider.

HAGBA is not responsible for delays caused exclusively by external banking or payment networks, except where applicable law provides otherwise.

12. Disputes and Complaints

Schools experiencing billing or refund issues should first contact HAGBA Support.

We will review complaints and work toward a fair resolution consistent with the applicable agreement and legal requirements.

13. Changes to This Policy

HAGBA may update this Refund & Cancellation Policy from time to time.

Material changes will be communicated through appropriate channels.

Changes will not retroactively remove contractual or statutory refund rights that already apply to completed purchases.

14. Governing Law

This policy is governed by the applicable laws of Iraq, subject to mandatory legal protections and any valid agreement between HAGBA and the subscribing educational institution.

15. Contact Information

For subscription, cancellation, or refund inquiries:

HAGBA Support

Email: [email protected]

Website: https://hagba.org

Location: As Sulaymaniyah, Kurdistan Region, Iraq

HAGBA – Smarter Schools, Stronger Connections, Better Education.